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[personal profile] tabi_no_sora
After a stressful week of lots of work to do and no internets at home to do it with (and many other things in my life going wrong besides), Joe and I finally managed to get a BT engineer to come round and take a look at our equipment. When he arrived, we had the following conversation:

Him (after unpacking tools and doing a couple of preliminary tests): Do you know where your broadband cable goes to? I've had a look around and I can't find any cables outside the house.
Me: Sorry, I don't know.
Him: In that case there's nothing I can do for you. I've never worked on this block before. I'll get the company to send round another engineer who knows the local area. *starts to pack up tools again*
Me: Isn't there anything you can do?
Him: Not really. I can't find the cable.
Me: *bursts into tears*
Him: Woah, okay okay! *phones colleague, finds out where cable goes to, fixes internet within about ten minutes*

So, on the one hand I came across as completely hysterical and over-react-y, and in our ensuing interactions he made it quite clear that he thought I was mentally unstable. On the other hand, if I hadn't reacted like that he would have just walked off and left me with no internet for another goodness-knows-how-long, even though the solution to the problem was only one phone call away. And then when he left he had the nerve to give me a little speech about how at BT they don't abandon their customers, they always try to do their best to go the extra mile and get the job done.

The moral of the story appears to be that if you want something done then you should try crying about it (at least, if you are a lady. Maybe if you are a gentleman who wants something done you should try shouting about it, I don't know). It seems rather depressing...but, hey. At least I have internet now.
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December 2014

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